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Bay Laurel is a women-led, LGBTQ+ web design agency based in San Francisco. We help small businesses grow online with values-driven websites that support sales, donations, and thriving communities.

Terms of Service

Last Updated: June 8, 2025

Welcome to Bay Laurel Solutions (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website at baylaurelsolutions.com (“Site”) and any services we offer (“Service”). By accessing the Site or using our Service, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our Site or Services.

1. Use of Our Site and Services

You agree to use our Site and Services only for lawful purposes and in a manner consistent with these Terms and all applicable local, state, and federal laws and regulations.

You may not:

  • Use the Site for any fraudulent or unlawful purpose
  • Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity
  • Interfere with the operation of our Site or attempt to access it using automated means
  • Copy, modify, or distribute content without permission

We reserve the right to terminate or restrict your access to the Site or Services at our sole discretion, without notice, for conduct that violates these Terms.

2. Services and Payment

We offer branding, web development, and other small business services. By purchasing a Service from us, you agree to:

  • Provide accurate and complete billing information
  • Pay all fees as outlined in your proposal or invoice
  • Abide by any project timeline or scope agreement established in writing

All payments are due as stated in the individual client contract or invoice. Late payments may result in delays or suspension of services.

3. Cancellations and Refunds

Due to the custom nature of our work, all payments are non-refundable once a project has begun or time has been allocated. If you need to cancel a project before work has started, please contact us immediately. Refunds may be granted at our discretion on a case-by-case basis.

4. Intellectual Property

All materials created by Bay Laurel Solutions (including but not limited to web designs, branding assets, templates, documentation, and code) are the intellectual property of the Company unless otherwise stated in your contract.

You may not reproduce, reuse, or distribute any of our content or designs without our prior written consent.

Client-provided materials remain the intellectual property of the client. By providing them to us, you grant us a limited license to use them solely for your project.

5. User Content

If you submit or upload content to the Site or through our contact forms (e.g., testimonials, messages, inquiries), you represent that you have the legal right to do so. You grant us permission to use this content in connection with providing Services and marketing our business, unless otherwise agreed.

6. Limitation of Liability

To the fullest extent permitted by law, Bay Laurel Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising from:

  • Your use of (or inability to use) the Site or Services
  • Any delays or disruptions
  • Errors, inaccuracies, or omissions in our content or services
  • Unauthorized access to or use of your information

Our liability is limited to the total amount paid by you for the Services giving rise to the claim.

7. Disclaimer

All Services are provided “as is” and “as available.” We make no guarantees or warranties — express or implied — about the accuracy, reliability, or availability of the Site or Services. You use our Site and Services at your own risk.

8. Third-Party Links and Services

Our Site may contain links to third-party websites or services. We are not responsible for the content or practices of those sites and encourage you to read their terms and privacy policies before engaging with them.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. If we make material changes, we will notify users by posting a notice on the Site or sending an email. Your continued use of the Site or Services after such changes constitutes your acceptance of the new Terms.

10. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts located in San Francisco County, California.

11. Contact Us

If you have questions about these Terms or need support, please reach out:

Email: hi@baylaurelsolutions.com
Mailing Address: Bay Laurel Solutions, 490 Post St Ste 500, San Francisco, CA 94102